Refund policy

Welcome to Clayzeno.store.

At Clayzeno, we believe that creativity should be joyful, inspiring, and stress-free. We are committed to ensuring that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we are here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

You may request a return if:

  • The item arrived damaged
  • The item arrived defective
  • The wrong item was received
  • The product does not match the description provided on our website
  • You are not satisfied with your purchase

To be eligible for a return, the item should be:

  • Returned within 30 days of delivery
  • In its original condition whenever possible
  • Accompanied by proof of purchase

Free Returns

We proudly offer free returns for eligible orders.

Customers will not be charged any restocking fees for approved returns.

Refund Process

Once your return request is received and reviewed, we will notify you regarding approval.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your bank, payment provider, or credit card company.

Most refunds are completed within 5–10 business days after approval.

Damaged or Defective Products

If your product arrives damaged, defective, or unusable, please contact us immediately.

To help us resolve the issue quickly, please provide:

  • Order number
  • Description of the issue
  • Clear photos of the product
  • Photos of the packaging if applicable

In most cases, we will offer:

  • Replacement product
  • Full refund
  • Partial refund when appropriate

Non-Returnable Items

Certain products may not qualify for return, including:

  • Products intentionally damaged by misuse
  • Items altered after delivery
  • Products returned beyond the return period

Order Cancellation

Orders may be canceled before shipment.

If your order has not yet been processed for fulfillment, a full refund will be issued.

If the order has already been shipped, our standard return policy will apply.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank

If you still have questions, please contact us.

Contact Us

Clayzeno.store

Address: 6595 Pl. Bonaparte, Québec, QC, Canada

Phone: (905) 763-6666

Email: support@Clayzeno.store