Shipping policy
At Clayzeno.store, we understand how exciting it is to receive new creative supplies and educational craft kits. Our goal is to deliver your order quickly, safely, and reliably.
Shipping Coverage
We proudly offer worldwide shipping.
Customers from most countries and regions can place orders through our website.
Free Worldwide Shipping
We offer FREE shipping on all orders.
No minimum purchase is required.
Processing Time
Orders are generally processed within:
1–3 business days
Processing times may be longer during:
- Holidays
- Promotional events
- High-volume periods
Estimated Delivery Time
Estimated delivery time:
7–10 business days
Please note that delivery times are estimates and may vary depending on:
- Customs procedures
- Local postal services
- Weather conditions
- Regional transportation delays
Order Tracking
Tracking information will be provided when available.
Customers can use the tracking number to monitor shipment progress.
Customs and Import Duties
International orders may be subject to:
- Customs fees
- Import taxes
- Government duties
These charges are determined by local authorities and are the responsibility of the customer when applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We cannot guarantee replacement or refund for packages delivered to incorrectly entered addresses.
Lost Packages
If your package appears lost in transit, please contact us.
We will work with shipping partners to investigate and resolve the issue.
Damaged Packages
If your package arrives visibly damaged:
- Take photos immediately
- Keep all packaging materials
- Contact us as soon as possible
We will review the situation and provide assistance.
Contact Us
(905) 763-6666
6595 Pl. Bonaparte, Québec, QC, Canada